After a long search, Jason Bissey, Director of Quality Assurance at Xerimis, discovered ZenQMS. He calculated that he could achieve a nearly immediate ROI due to the cloud-based nature of the solution and was able to secure necessary funds. According to him, “We were able to convince Finance that the amount we’d save relative to the current paper-based environment meant that ZenQMS would end up paying for itself very quickly.”
In addition to their old paper-based system being slow and tedious, the support required for the dozens of audits conducted on-site weighed heavily on Xerimis’ QA team. They would be challenged to demonstrate that their SOPs were in a state-of-control in the manual system and required formal updates every two years. With ZenQMS in place, Xerimis is able to demonstrate to auditors a review of the SOPs that don’t require the same frequent updates.
Jason Bissey reported, “We’ve been able to reduce on-site audit time by more than 50% because we are able to provide auditors access to review documents in ZenQMS.” He also noted that feedback from auditors regarding the ZenQMS has been overwhelmingly positive.
ZenQMS continues to scale to meet the changing needs at Xerimis as their business grows, including the addition of a United Kingdom site to the system. Instead of maintaining two entirely separate sets of SOPs, ZenQMS has enabled the quality team to support both sites remotely and also establish and maintain a set of global SOPs.
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