How MapLight Therapeutics Simplifies Quality Management & Compliance with ZenQMS

Tiffany Streett knows quality management systems. Prior to joining MapLight Therapeutics as the Quality Systems Manager, her wealth of experience ranged from working at established eQMS software companies like MasterControl and ComplianceQuest, to implementing Veeva and a host of other solutions as a consultant.

So when Tiffany joined MapLight and saw ZenQMS – an eQMS platform she had yet to use – was the vendor of choice, she understandably approached it with scrutiny. MapLight Therapeutics is a growing biopharma company focused on neurological diseases, and a strong QMS is critical to ensuring compliance and scalability – was this really the right platform to grow with the organization?

A System That Just Made Sense

The other QMS software platforms Tiffany worked with all came with a steep learning curve, and Tiffany expected the same with ZenQMS. But what she found was a system that stood apart with a novel feature: its simplicity.

“I have a lot of experience with several quality management systems. Of all the systems I have worked with, Zen is the easiest to navigate. I feel like you don’t need to know a special vocabulary to use the system. While I liked [other systems], they have their faults, and you had to know what they called things to use the system effectively. That was always a struggle for new users.”

This intuitive design made all the difference. And for Tiffany, she no longer had to act as the “quality police.” Users were more likely to complete their training thanks to automated email reminders, and the eQMS was easy enough for new users to navigate without constant oversight. Training was simpler, adoption was smoother, and for the first time, Tiffany didn’t have to be on call 24/7 to answer questions. 

With ZenQMS, Tiffany saw firsthand how a user-friendly quality management software could eliminate frustration and empower an organization to adopt one single source of truth.

Confidence in Every Audit

With full adoption across the company, the team could utilize: a central hub that everyone knew how to navigate, even the most infrequent user. 

Instead of scrambling to track down documents or second-guessing where valuable information could be found, Tiffany, her team, and the entire organization, had complete confidence in the system. As a result, following best practices for audits became a breeze with ZenQMS.

“When a regulatory inspection occurs, the anxiety of knowing where things are won’t be a part of that. I know that all our change controls are here. I know how to sort and filter and find that information quickly and easily.”

ZenQMS doesn’t just keep everything organized. It makes information effortlessly accessible, ensuring that compliance isn’t a last-minute priority, but an everyday reality.

Flexible Workflows for Change Controls & Issues

For Tiffany, having a single source of truth was just one part of the equation—the ability to configure and adapt workflows for change controls and issues was just as important. Unlike other QMS software, ZenQMS doesn’t lock users into rigid processes. 

“One of the nice things about Zen is the ability to configure those workflows for change control and issues. Angels sang when I saw that I could do that, because that was probably the number one complaint in other companies and software.” 

This flexibility meant that managing change controls and issues were no longer static or stressful tasks. MapLight could refine these workflows over time, ensuring they remained compliant and aligned with the company’s evolving needs. And because changes didn’t require IT involvement or extra costs, the team could continuously improve without roadblocks.

“The fact that I can build something based on how we work…mind-blowing. I can custom tailor our change control form. In fact, I just revised our change control form. We used it for a year, we learned a few things, it wasn’t a major revision, I just took out a step that wasn’t necessary and built in words and things we could do to simplify that process.”

Truly Simple Validation

Validation can often be a complex and resource-intensive process, but ZenQMS simplifies it from the start. As a validated solution out of the box, we provide customers with the necessary validation documents and materials to maintain compliance with ease. 

Tiffany has extensive experience with validation and recognized the value of these resources, especially for other organizations without a dedicated validation expert. Even with her expertise, they helped make the process more efficient.

“The validation documentation Zen provides is fantastic. The UAT template is wonderful. A lot of companies don’t have [someone like] me. They don’t have someone who understands validation to the Nth degree.”

By eliminating the guesswork, and making validation more accessible, ZenQMS helps teams stay compliant without unnecessary stress or technical hurdles.

Real ROI: Efficiency, Cost-Effectiveness, & Growth

For Tiffany and the team, the benefits of ZenQMS go far beyond the ease of use. The platform delivers measurable value by saving time, eliminating the need for a separate learning management system (LMS), and streamlining processes. 

ROI Highlights

• Faster implementation and adoption. With the Sandbox environment, Tiffany can quickly mock up workflows and test configurations, making it easy to show the team how to manage everything within the EQMS—without extra tools or workarounds.
• Reduced support burden. A simple system meant users could adopt it quickly, minimizing the need for constant troubleshooting and questions.
• A single source of truth. All quality information is centralized, ensuring users understand, trust, and adopt the system.
• No added cost for growth. Unlike other platforms, ZenQMS doesn’t charge for seat licenses, making it a truly scalable, cost-effective solution.