Following the implementation of ZenQMS, Danielle reported an immediate and significant improvement in inter-departmental communication, especially between the Quality team and managers/supervisors. She noted that, “For the cost, it’s been incredibly effective in scaling to meet the needs of our business.” She is now able to easily access a real-time view of compliance, organized by department and the business overall, so she can provide regular updates to the executive leadership team.
Because Baim sets quality-related KPIs at the department level, ZenQMS has enabled the Quality team to implement and roll out processes to the departments and report on statuses easily within a single platform. Danielle added, “We’ve never had a user-specific action-oriented system until ZenQMS. Whatever you put in you can also get out. That makes it a lot easier to track progress on individual users but also on a department level.”
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